Rental Terms & Conditions

• Your rental period begins and ends on the dates shown on your order confirmation.
• All rented totes and equipment must be returned or made available for pickup, as applicable, by the agreed return date.
• Keeping rented items beyond the scheduled return date may result in additional rental charges as described below.

• If rented items are not returned within the original rental period, an additional $20 per week will be charged for each additional week or portion of a week the rental remains outstanding.
• Additional rental charges may be invoiced separately from the original order.
• Payment of an additional-week fee does not transfer ownership of any rented property to the Customer.
• Additional rental charges may continue to accrue until the rented property is returned, recovered, or a replacement charge is assessed.

• The Customer is responsible for all rented totes and equipment from the time they are delivered to or picked up by the Customer until they are returned to RentAToteNow.com.
• Normal wear and tear resulting from ordinary moving and storage use is expected and will not result in additional charges.
• The Customer agrees to use all rented property only for its intended purpose and to take reasonable care to prevent loss, theft, abuse, or unnecessary damage.
• Rental property may not be sold, transferred, loaned, abandoned, altered, or otherwise disposed of while in the Customer's possession.

Items that are lost, stolen, missing, destroyed, damaged beyond reasonable repair, or otherwise not returned may be charged at the following replacement rates:

• For Heavy-Duty Moving Bags rented as a set of four, individual missing or damaged bags may be assessed at $10 per bag, up to the $35 replacement charge for the complete set.
• These replacement charges are established replacement fees and may include the cost of acquiring replacement property, applicable taxes, procurement, processing, and loss of use. They apply regardless of the Company's original acquisition cost for the particular item.
• If an item previously considered missing or unreturned is later returned, any refund or adjustment of a replacement charge will be at RentAToteNow.com's discretion based on the condition of the returned item, timing of the return, whether replacement property has already been purchased, and other relevant circumstances.
• Payment of a replacement charge does not give the Customer the right to intentionally retain rental property unless RentAToteNow.com expressly agrees otherwise.

• Customers will not be charged for ordinary wear and tear resulting from reasonable and intended use.
• If rented equipment is damaged because of misuse, abuse, neglect, intentional acts, unauthorized modification, overloading, or use inconsistent with its intended purpose, the Customer may be responsible for the reasonable cost of repair, parts, and associated service, up to the applicable replacement charge listed in Section 4.
• If RentAToteNow.com reasonably determines that an item cannot be safely or economically repaired, the applicable full replacement charge may be assessed.

Tote Lids

• Customers will not be charged for broken or damaged tote lids resulting from ordinary use.
• RentAToteNow.com maintains replacement lids and considers ordinary lid damage part of normal rental operations.
• A missing lid by itself will generally not result in a replacement charge.
• A completely missing tote, or a tote returned in a condition that makes the tote itself unusable due to misuse or prohibited materials, may be subject to the applicable tote replacement charge.

Heavy-Duty Moving Bags

• Normal cosmetic wear resulting from ordinary use will not result in additional charges.
• Customers may be responsible for repair or replacement charges for bags that are missing, intentionally cut, severely torn, burned, permanently contaminated, or otherwise damaged beyond reasonable reuse due to misuse or neglect.
• Heavy-Duty Moving Bags are intended primarily for bulky, lightweight and soft household items such as stuffed animals, pillows, blankets, bedding, linens, and clothing.
• Bags should not be overloaded or used to transport sharp, hazardous, excessively heavy, or otherwise inappropriate materials.

Certain items offered by RentAToteNow.com are sold to the Customer rather than rented. These may include, but are not limited to:

• Color-coded tote stickers;
• Bubble wrap;
• Packing or protective materials; and
• Other disposable or consumable moving supplies identified as a purchase at checkout.

• Consumable supplies purchased by the Customer do not need to be returned and are not subject to the rental replacement charges in Section 4.
• Unless otherwise required by law or expressly stated by RentAToteNow.com, used, opened, or partially consumed packing supplies are not eligible for return or refund.

• Totes, moving bags, and other rental property must be returned reasonably empty and free of excessive trash.
• Rental property may not be used to transport or store hazardous materials, chemicals, wet paint, oil, bodily fluids, food waste, or other substances that could permanently damage the item or make it unsafe or unsuitable for future customers.
• Rental equipment may not be used for illegal purposes or in a manner that creates an unreasonable risk of injury or property damage.
• Customers may be responsible for reasonable cleaning, repair, or replacement costs when an item is returned in a condition substantially beyond what would result from normal moving or storage use.

Furniture dollies, standard hand trucks, convertible hand trucks, appliance hand trucks, platform carts, forearm moving straps, moving blankets, moving bags, and other rental equipment must be used responsibly and only for their intended purposes.

The Customer is responsible for:

• Determining whether equipment is appropriate for the item being moved;
• Following any instructions, warnings, weight limits, and safety information supplied with the equipment;
• Properly securing loads when necessary;
• Using appropriate lifting techniques and sufficient personnel;
• Not exceeding the manufacturer's rated capacity of any rented equipment; and
• Inspecting equipment before use and discontinuing use if the equipment appears damaged or unsafe.

RentAToteNow.com is not responsible for damage to furniture, appliances, vehicles, buildings, flooring, personal property, or other belongings resulting from the Customer's use or misuse of rented equipment, except to the extent liability cannot legally be excluded.

• The Customer remains responsible for rented property that is lost or stolen while in the Customer's possession.
• Theft does not automatically relieve the Customer of responsibility for applicable replacement charges.
• The Customer should notify RentAToteNow.com promptly if rental property is lost or stolen.

• The Customer is responsible for ensuring all rental items are accessible and ready for return or scheduled pickup at the agreed time and location.
• Items left inside locked buildings, vehicles, garages, gated areas, or otherwise inaccessible may be considered not returned until RentAToteNow.com is able to recover them.
• Additional rental charges may continue to accrue during that period.
• Customers are responsible for returning the correct quantity and type of rented property included with their order.
• Items rented as a set, including Heavy-Duty Moving Bags, should be returned together with the complete set whenever applicable.

By accepting these Terms & Conditions, the Customer acknowledges responsibility for applicable charges arising under this agreement, including:

• Additional rental weeks;
• Lost, stolen, or missing rental property;
• Unreturned rental property;
• Reasonable repair or cleaning costs for damage or conditions beyond ordinary wear and tear;
• Applicable replacement charges for property that is destroyed, damaged beyond reasonable repair, lost, stolen, or unreturned; and
• Other charges expressly authorized under these Terms.

• Additional amounts may be invoiced separately using the contact and billing information provided with the Customer's order.
• The Customer agrees to provide accurate and current contact and billing information when placing an order.

The Customer understands and acknowledges that moving, lifting, loading, unloading, transporting, stacking, and using moving equipment involves inherent risks. These risks may include, but are not limited to, falls, strains, sprains, crushed or pinched hands or feet, falling objects, equipment tipping or rolling, property damage, serious bodily injury, permanent disability, and death.

By renting and using equipment from RentAToteNow.com, the Customer knowingly and voluntarily assumes the risks associated with the possession and use of the rented equipment, including risks arising from lifting heavy or bulky objects, improper loading, loss of control, exceeding equipment capacity, inadequate assistance, or failure to follow equipment instructions or warnings.

The Customer is responsible for:

• Determining whether the Customer and any person assisting the Customer are physically capable of safely performing the intended moving activity;
• Determining whether additional people or professional moving assistance are necessary;
• Using appropriate lifting techniques and safety precautions;
• Following all instructions, warnings, and weight limitations applicable to the equipment; and
• Immediately discontinuing use of any equipment that appears damaged, defective, unstable, or unsafe.

To the fullest extent permitted by applicable law, RentAToteNow.com shall not be liable for bodily injury, death, property damage, or other loss arising from or related to the Customer's possession, operation, use, misuse, overloading, improper handling, or unauthorized use of rented equipment.

RentAToteNow.com shall not be responsible for injuries or damages caused by the Customer's failure to follow instructions or warnings, exceeding equipment weight limits, improper lifting or loading techniques, insufficient manpower, failure to secure a load, or use of equipment for a purpose for which it was not intended.

To the fullest extent permitted by applicable law, RentAToteNow.com will not be responsible for indirect, incidental, special, or consequential damages arising from the Customer's use of rented property.

Nothing in these Terms is intended to waive, release, exclude, or limit any right, remedy, or liability that cannot legally be waived, released, excluded, or limited under applicable law.

By checking the “I have read and agree to the Rental Terms & Conditions” box during checkout and completing the order, the Customer confirms that:

• The Customer has had an opportunity to review these Terms & Conditions;
• The Customer understands the rental period and return requirements;
• The Customer understands the additional $20 per week charge for rentals kept beyond the agreed return period;
• The Customer understands the distinction between rented equipment and consumable supplies purchased from RentAToteNow.com;
• The Customer understands and agrees to the stated replacement charges for lost, stolen, missing, destroyed, damaged-beyond-repair, or unreturned rental property;
• The Customer understands that damage caused by misuse, abuse, neglect, overloading, or improper use may result in repair or replacement charges; and
• The Customer agrees to be bound by these Rental Terms & Conditions.

The Customer's electronic acceptance constitutes acceptance of this rental agreement.